Privacy Policy

Effective Date: 05/06/2025
Last Updated: 05/06/2025

Zandai Global X LTDA ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you interact with our services.

1. Who We Are

Company Name: Zandai Global X LTDA
CNPJ: 60.868.368/0001-06
Address: Av. Paulista 1106 Bela Vista, CEP 01.310-914
Headquarters: São Paulo, Brazil

We develop AI assistants focused on customer service and lead qualification. Our primary audience is small businesses.

2. What Information We Collect

  • Contact Information: Name, email, phone number, WhatsApp number
  • Business Information: Company name, services offered, revenue, niche
  • Usage Data: IP address, browser type, interactions with our website or AI bot
  • Communications: Any messages you send through our forms, chats, or WhatsApp

3. How We Use Your Information

  • To provide and improve our services
  • To respond to inquiries
  • To personalize your experience
  • To send updates and marketing communications (only with your consent)
  • To comply with legal obligations

4. Legal Basis for Processing (LGPD & GDPR)

We process personal data only when there is a legal basis, including:

  • Your consent
  • Performance of a contract or pre-contractual measures
  • Compliance with legal obligations
  • Legitimate interest, where applicable

5. Data Sharing and Transfers

We do not sell your personal data. We may share it with:

  • Service providers (e.g., cloud hosting, email services) under data protection agreements
  • Authorities or regulators when legally required
  • Partners when necessary to deliver the service (with your prior consent)

If data is transferred outside Brazil or the EU, we ensure adequate protection through contracts or recognized mechanisms such as Standard Contractual Clauses.

6. Data Retention

We retain your data only as long as necessary for the purposes described in this policy or as required by law.

7. Your Rights

According to the LGPD, GDPR, and other applicable laws, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent at any time
  • Object to processing
  • Request data portability
  • File a complaint with a data protection authority

To exercise any of these rights, contact us at: privacy@zandaiglobalx.com

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze website traffic. You can manage cookie preferences in your browser settings.

10. Third-Party Links

Our website or services may contain links to third-party websites or services (e.g., WhatsApp). We are not responsible for their privacy practices or content.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. We encourage you to review this page regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: privacy@zandaiglobalx.com
Company: Zandai Global X LTDA
CNPJ: 60.868.368/0001-06
Address: Av. Paulista 1106 Bela Vista, CEP 01.310-914. São Paulo, Brazil